Contract and Managed Services
Now more than ever, your ability to implement and maintain technologies in your business is a critical enabler to your success. Let SYDNIC help ensure it’s running predictably, optimally and securely. Our fully managed program is the ideal solution for organizations that demand and depend on predictable network availability and reliable access to technology resources. Rely on us to take ownership of all project aspects saving you time and money! Comprehensive IT support and management for a fixed monthly price – it’s that simple!
The Solution – Sydnic’s Priority Plus Service Program
The foundation of SYDNIC’s ‘PRIORITY PLUS’ Service program provides up to 24/7 access to SYDNIC technicians when required. Implementing redundant strategies and a layered approach to securing data, using Network Monitoring software tools, turns ‘reactive’ measures into a well-documented, known and ‘pro-active’ approach to solving issues. Our program is customized to your requirement(s), flexible and cost-effective, providing you realistic fixed budgeting and insight to the most important aspects of your business technology.
- Remote Network Monitoring.
- Disaster Recovery & Business Contingency Planning.
- Live Answer policy 24/7, with after-hours escalation and guaranteed response.
- Live ‘Help Desk’ Monday – Friday 8:00am – 5:00pm.
- Access to several certified skill-sets and vendor authorizations to ensure you receive the right products and services, at competitive pricing.
- 24/7 emergency services available where needed.
- Graduated and Timed escalation processes with guaranteed ‘Resolve times’ Service Level Agreements (SLA’s).
- Sparing and ‘same-day’ access to Critical components for your network.
- Printer Service and Programs.
- Block hour purchase for specific projects and/or your IT department’s assistance for skills that are not in-house.
- Detailed documentation for all Service activity, including Network ‘Health’ Reporting daily, weekly, monthly and/or quarterly.
- Automated Service Dispatch acknowledgement within minutes, not hours or days.