IN-HOUSE SERVICE & TECHNICAL SUPPORT

Diagnostic – Carry In

$55.00

Hardware Integration

75.00/hr minimum $55.00

Printer Service

$75.00/hr minimum $55.00

Repairs & Equipment Troubleshooting

$75.00/hr minimum $55.00

Asset Tagging[1]

$10.00 per tag

ON-SITE SERVICE

Hardware – Desktop, monitor, server

$ 110.00 – 1 hour minimum

Software – Desktop & server

$ 110.00 – 1 hour minimum

Printer Service

$ 85.00 – 1 hour minimum

On-site after hours (Monday to Friday) [4]

$150.00/hour (weekdays after-hours)

On-site holidays

$175.00/hour (weekends/holidays 2hr min.)

Travel outside of Barrie

$75.00/hour

Emergency– 4 hour response [2]

$150.00/incident (Min. 2 hours)

7-24 on call coverage [3]

Per Consultation

Technician Outsourcing available

Project or Consulting (per incident)

WARRANTY UPGRADES

Parts & Labour, 4 hour response , preventative maintenance – Quote Required or Service Level Agreement

Extended Protection:  Retainer and/or Service Level Agreement

NETWORK SERVICES: PER CALL – TIME & MATERIALS

System Engineer (regular business hours)

$150.00/hour (1 hr min.)

System Engineer (after hours / weekends/ holidays)

$225.00/hour (1 hr min.)

NETWORK SERVICES: Contract & Retainer

Systems Engineer (regular business hours)

$125.00/hour (1 hr min.)

Systems Engineer (after hours/ weekends/ holidays)

$175.00/hour (1 hr min.)

Travel out of the Barrie Area

$60.00/hour (1 hr min.)

On-Call Pager Service (7/24 coverage)

Please refer to footnote [4]

Telephone Support (15 minute time blocks)

$60.00/hour

EQUIPMENT LOANERS

50 % of rental fee applied towards purchase if required after rental

Rental based upon availability

Monitor

$50.00/week

CPU’s (Desktop)

$75.00 per day or $300.00 per week

CPU’s (Notebooks)

$75.00 per day or $300.00 per week

Printers (non Laser printers)

$50.00/week

Printers (Laser)

$100.00/week

Projector [5]

$75.00/day

Delivery/set up

Subject to Hardware Service Fees