Managed Services
SYDNIC PRIORITY PLUS PROGRAM
The SYDNIC Priority Plus Program is the foundation of our Service delivery model. The Essential, Advanced, and Premium packages offer client flexibility, long term budget planning, and peace of mind. As a Priority Plus Client you are entitled to priority response times.
ProActive Monitoring & Management
Early detection and resolution by continually tracking the performance of key indicators on your network, servers and workstations results in maximizing the stability of your environment.
Infrastructure Maintenance
Reduced downtime through regular, preventative maintenance activities designed to keep your technical environment operating efficiently.
Support
The convenience of remote support to diagnose network, server or workstation issues immediately. On-site support available when needed.
We Offer 3 Levels Of Managed Services:
ESSENTIAL
Eyes on Service
Provides proactive monitoring for your network, servers and workstations focusing on connectivity and capacity notifying you of potential issues.
ADVANCED
Hands on Service
Provides a wider range of proactive monitoring as well as scheduled, timely patching of your network, servers and workstations to allow the SYDNIC team to quickly identify and respond to potential issues.
PREMIUM
White Glove Service
Provides advanced level managed services in addition to access to our service team for break/fix of any endpoints in the agreement. 7x24x365 as well as environmental assessment/reporting with our service manager to provide a detailed analysis of your environment.
| Essential | Advanced | Premium | |
|---|---|---|---|
| Routers/Firewalls | |||
| ProActive Monitoring | |||
| Patch Management | |||
| Managed Services | |||
| Switches | |||
| ProActive Monitoring | |||
| Patch Management | |||
| Managed Services | |||
| Servers | |||
| ProActive Monitoring | |||
| Patch Management | |||
| Managed Services | |||
| Workstations | |||
| ProActive Monitoring | |||
| Patch Management | |||
| Managed Services | |||
| Lost Asset Tracking | |||
| Monthly Reports | |||
| Executive Level Environment Health Summary | |||
| Performance Analysis Reports | |||
| Comprehensive Examination of the Environment and Recommendations | |||
| Business Hours | |||
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Variable Pay As You Go (Contract Rate Card) |
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Fixed Included in the Managed Services |
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| After Hours | |||
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Option 1 Pay As You Go (Min 4 Hour Charge) |
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Option 2 Pay As You Go - Monthly Standby Fee (No Minimum Charge) |
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Option 3 Included in the Managed Services (Premium Program Only) |
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“SYDNIC is always there for you when you need them. Reliable, high-quality service every time.”
Brent Capp - Manager of Infrastructure and Operations – County of Simcoe
“We have had the pleasure of exclusively using SYDNIC as our Managed IT Service provider for the last several years. Sydnic’s knowledgeable and capable staff are always at the ready to solve, maintain, and expand our IT capabilities throughout our multiple locations. Whether it’s hardware needs, data protection, network security, or as simple as helping users reset a password, SYDNIC has not only scaled up our ability to manage our IT-related infrastructure but they have improved the process immensely.”
Ed DeBiasio – President - United Lumber Home Hardware Building Centres
“Am I ever glad we made the switch to SYDNIC a few years ago – the transition was seamless and the support they provide us is second to none. Their customer support is exceptional, and we can always rely on them to keep us up to date and protected. 5 stars! ”
Whitney Vowels | Executive Director - North Simcoe Muskoka Hospice Palliative Care Network
“We have been using SYDNIC for our IT needs for the past six years and are very happy with the level of service, value, and quality of advice we receive from all of their staff. When we call for assistance, we are able to get help immediately, with most problems resolved within the hour. Thank you SYDNIC!”
Deanne Sinclair – Owner - Cambridge Label
