Peace of Mind

We know your time is precious and we’ll never waste a moment of it! Now more than ever, your ability to implement and maintain technologies in your business is a critical enabler to your success. Let SYDNIC help ensure it’s running predictably, optimally and securely.

Our fully managed program is the ideal solution for organizations that demand and depend on predictable network availability and reliable access to technology resources. Rely on us to take ownership of all project aspects saving you time and money!

Comprehensive IT support and management for a fixed monthly price – it’s that simple!

Contracted Services

 

Do you have challenges in the following?

  • The need for more diverse skill-sets in-house
  • Software interoperability
  • Network slowness
  • Compliancy challenges
  • Frequent ‘downtime’
  • Aging and/or failing equipment
  • Frequent reboots
  • Unsure about Data backups or Data integrity
computer server maintenance

The Solution – Sydnic’s Priority Plus Service Program

The foundation of SYDNIC’s ‘PRIORITY PLUS’ Service program provides up to 24/7 access to SYDNIC technicians when required.  Implementing redundant strategies and a layered approach to securing data, using Network Monitoring software tools, turns ‘reactive’ measures into a well-documented, known and ‘pro-active’ approach to solving issues.  Our program is customized to your requirement(s), flexible and cost-effective, providing you realistic fixed budgeting and insight to the most important aspect of your business, TECHNOLOGY, and without it in today’s global economy, NIGHTY NIGHT!

….I love the fact that when I call, I always get a familiar voice and timely if not immediate attention and response

your service technicians are always courteous and professional, and they show up when they say they will

I appreciate your honesty, and I know that you are ‘emotionally invested’ in my business. I know you care.

Benefits

  • Remote Network Monitoring
  • Disaster Recovery& Business Contingency Planning
  • Live Answer policy 24/7, with after-hours escalation and guaranteed response
  • Live ‘Help Desk’ Monday – Friday 8:00am – 5:00pm
  • Access to several certified skill-sets and vendor authorizations to ensure you receive the right products and services, at competitive pricing.
  • 24/7 emergency services that you pay for only when used.
  • Graduated and Timed escalation processes with guaranteed ‘Resolve times’ Service Level Agreements (SLA’s)
  • Sparing and ‘same-day’ access to Critical components for your network.
  • Printer Service and Programs
  • Block hour purchase for specific projects and/or your IT department’s assistance for skills that are not in-house
  • Detailed documentation for all Service activity, including Network ‘Health’ Reporting daily, weekly, monthly and/or quarterly.
  • Automated Service Dispatch acknowledgement within minutes, not hours or days.